Remote Radiology App Support Specialist

Sirona Medical; Burlington (VT); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Stock Options

Flexible PTO

Health, dental, vision insurance

Life insurance

401K matching

Apple equipment

Conference sponsorship

Job summary

Sirona Medical is seeking an Application Support Specialist to provide expert assistance to radiologists and clinicians using our RadOS platform. The role is remote within the United States and involves monitoring client sites, resolving issues, and escalating when needed.

You will work with cross-functional teams to maintain high service levels, document incidents, and contribute to knowledge bases. A strong background in radiology workflows and SaaS support is essential.

Qualifications

• Experience in radiology/PACS administration and onboarding clinicians on clinical applications.
• Minimum 3 years in level I or higher troubleshooting in a call center or support center.

Responsibilities

• Proactively respond to client issues and monitor sites.
• Document all incidents in the ticketing system with accuracy.
• Escalate unresolved issues to internal channels for swift resolution.
• Adhere to SOPs and SLAs, including security procedures and data safeguarding.
• Analyze network performance metrics and identify optimization opportunities.
• Collaborate with engineering to address software issues and contribute to knowledge bases.

Skills

PACS admin

Radiology workflow

Onboarding clinicians

Clinical troubleshooting

Zendesk

G-Suite

SaaS platforms

Tools

Zendesk

G-Suite

SaaS

Job description

Sirona Medical is seeking an Application Support Specialist to provide expert assistance to radiologists and clinicians using our RadOS platform. The role is remote within the United States and involves monitoring client sites, resolving issues, and escalating when needed.

You will work with cross-functional teams to maintain high service levels, document incidents, and contribute to knowledge bases. A strong background in radiology workflows and SaaS support is essential.