Remote Radiology App Support Specialist

Sirona Medical; United States; À distance; USD 85 962 000 - 103 155 000; Plein temps

Avantages offerts par ce poste

Stock Options

Flexible PTO

Health insurance

Life insurance

Parental Leave

401K match

Apple equipment

Conference sponsorship

Résumé du poste

Sirona Medical seeks an Application Support Specialist to deliver rapid, expert help for radiology users. You will monitor client sites, resolve incidents, and document actions in our ticketing system while collaborating with engineering and product teams.

The role is remote within the United States, primarily overnight shifts, and involves ensuring secure, compliant operations with SLA-driven response times. Experience with radiology workflows is essential.

Qualifications

• Proven experience in Customer Care/Call center environments, esp. radiology and PACS administration.
• Experience onboarding clinicians on clinical applications.
• Healthcare background with ability to troubleshoot with radiologists.
• PACS administrator or PACS analyst background preferred.
• Familiar with DICOM, HL7, MWL standards and radiology workflows.

Responsabilités

• Proactively respond to client issues and monitor client sites.
• Expedite resolution per SOPs and SLAs, cross-functionally as needed.
• Document incidents in the ticketing system with accuracy and completeness.
• Escalate unresolved issues to internal channels for swift resolution.
• Adhere to monitoring, alerting, and security procedures to safeguard data.
• Analyze and troubleshoot network performance metrics for improvements.
• Collaborate with engineering to address and resolve software issues.
• Contribute to knowledge base and runbooks.

Connaissances

PACS administrator

PACS analyst

DICOM

HL7

Zendesk

G-suite

SaaS platforms

Startup experience

Radiology workflows

Outils

Zendesk

G-suite

Description du poste

Sirona Medical seeks an Application Support Specialist to deliver rapid, expert help for radiology users. You will monitor client sites, resolve incidents, and document actions in our ticketing system while collaborating with engineering and product teams.

The role is remote within the United States, primarily overnight shifts, and involves ensuring secure, compliant operations with SLA-driven response times. Experience with radiology workflows is essential.