Remote Airline Customer Service Agent - Travel Reservations

Southwest Airlines; Belgrade (MT); Remote; USD 35,817 - 46,838; Full time

Benefits offered by this job

Flight benefits

401(k) match 9.3%

Profit sharing

Job summary

Southwest Airlines is seeking a Customer Service Agent in Belgrade to deliver friendly and efficient service to travelers. You will assist with bookings, check-ins, baggage handling and ticketing, while maintaining a courteous and helpful attitude.

The role requires a Bachelor Degree and offers a fast-paced environment with opportunities to grow within Southwest. Salary is $30/hour with standard benefits and employee travel privileges.

Qualifications

• Must be able to type or use a computer to meet job needs.
• Ability to read and interpret reports and follow directions.
• Ability to work with others in a team and meet people.
• Willingness to complete customer service training and learn procedures.

Responsibilities

• Provide friendly assistance and maintain positive relationships with customers.
• Contribute to company image by delivering excellent service to travelers.
• Assist customers booking, checking in, baggage, reservations and related needs.
• Handle transactions including tickets, payments, and vouchers.

Skills

Typing speed

Teamwork

Communication skills

Crisis handling

Report reading

Policy adherence

Basic math

Education

Bachelor Degree

Job description

Southwest Airlines is seeking a Customer Service Agent in Belgrade to deliver friendly and efficient service to travelers. You will assist with bookings, check-ins, baggage handling and ticketing, while maintaining a courteous and helpful attitude.

The role requires a Bachelor Degree and offers a fast-paced environment with opportunities to grow within Southwest. Salary is $30/hour with standard benefits and employee travel privileges.