Travel Customer Service Agent — Gate & Baggage Support

Southwest Airlines; Lincoln (NE); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Free flights for employee

401(k) with company match

Paid time off

Job summary

Southwest Airlines is seeking a Customer Service Agent to support passengers at ticket counters, baggage facilities, and boarding gates in Nebraska. You will provide courteous service, resolve issues, and keep operations smooth in a fast-paced travel environment.

This full-time, on-site role requires strong communication, typing, and computer skills, with the ability to work early mornings, evenings, weekends, and holidays.

Qualifications

• Minimum high-school diploma; no further education required.
• Strong typing and computer proficiency essential.
• Excellent verbal communication and customer-service skills required.
• Ability to follow written policies and ticketing procedures.
• Experience with radio or airline communications is a plus.

Responsibilities

• Provide courteous service to travelers at various touchpoints.
• Operate ticketing and POS systems; handle payments and check-ins.
• Greet guests, assist with baggage, and coordinate load operations.
• Respond to inquiries via phone, web, and in person; resolve issues.
• Document irregularities and complete required reports.

Skills

Typing

Customer service

Verbal communication

Computer skills

Radio/communication systems

Grooming/appearance

Shift flexibility

Education

High school diploma

Tools

POS systems

Ticketing software

Cash handling

Job description

Southwest Airlines is seeking a Customer Service Agent to support passengers at ticket counters, baggage facilities, and boarding gates in Nebraska. You will provide courteous service, resolve issues, and keep operations smooth in a fast-paced travel environment.

This full-time, on-site role requires strong communication, typing, and computer skills, with the ability to work early mornings, evenings, weekends, and holidays.