Airline Customer Experience & Reservations Agent

Southwest Airlines; Montgomery (AL); On-site; USD 27,552 - 41,328; Full time

Job summary

Southwest Airlines is seeking a Customer Service Agent to assist travelers at the Montgomery location. This role involves handling check-in, baggage, reservations, and customer inquiries with a friendly, patient approach.

The ideal candidate will have a Bachelor’s Degree, strong communication skills, and the ability to work in a fast-paced environment. Prior airport or customer service experience is a plus.

Qualifications

• Bachelor’s degree is required.
• Strong typing and computer skills.
• Excellent written and verbal communication.

Responsibilities

• Provide friendly support to internal and external clients.
• Contribute to a positive atmosphere and brand image.
• Assist travelers with travel, baggage, or freight needs at the counter or desk.
• Handle check-in, boarding, luggage processing, and bookings using the system.
• Manage inquiries and resolve issues with customers in a timely manner.
• Process payments and maintain accurate records of transactions and receipts.

Skills

Typing

Reading comprehension

Team collaboration

Crisis handling

Education

Bachelor’s Degree

Job description

Southwest Airlines is seeking a Customer Service Agent to assist travelers at the Montgomery location. This role involves handling check-in, baggage, reservations, and customer inquiries with a friendly, patient approach.

The ideal candidate will have a Bachelor’s Degree, strong communication skills, and the ability to work in a fast-paced environment. Prior airport or customer service experience is a plus.