Remote AI Workflow & Systems Design Lead

AAA - CSAA Insurance Group; Nevada; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

401(k) with company match

Annual discretionary bonus

Remote-friendly culture

Flexible workplace

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead to partner with business and technology teams for redesigning complex workflows and AI-ready systems of work. The role leads discovery, translates business needs into implementation-ready designs, and builds enterprise systems design practices.

The position emphasizes human-AI collaboration, end-to-end systems thinking, and the creation of repeatable design artifacts to drive measurable business value.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Strong communication and stakeholder facilitation skills.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across the organization.
• Partner with business leaders and cross-functional teams to understand goals, pain points, and opportunities for workflow reinvention.
• Translate business needs into implementation-ready designs and artifacts.
• Create reusable enterprise patterns, methods, and templates for future engagements.
• Collaborate with Architecture, Data, Engineering, and Governance teams to influence delivery.

Skills

Systems design

Workflow design

AI fluency

Workshop facilitation

Business partnerships

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead to partner with business and technology teams for redesigning complex workflows and AI-ready systems of work. The role leads discovery, translates business needs into implementation-ready designs, and builds enterprise systems design practices.

The position emphasizes human-AI collaboration, end-to-end systems thinking, and the creation of repeatable design artifacts to drive measurable business value.