Remote AI Workflow & Systems Design Lead

CSAA; Oklahoma; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Flexible workplace

Job summary

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks an AI Workflow & Systems Designer to partner across business and technology, redesigning complex workflows and building AI-ready systems of work. The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices.

The AI-focused role drives end-to-end systems, human-AI collaboration, and workshops to move teams from

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency and practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business and technology teams.
• Design end-to-end systems connecting experiences with backstage processes, data, and AI capabilities.
• Facilitate workshops to move teams from ambiguity to aligned future-state decisions.
• Define human-AI boundaries, decision points, and controls within workflows.
• Create copy-ready design artifacts and patterns for enterprise reuse across engagements.
• Partner with business leaders and governance teams to surface cross-system requirements early.

Skills

AI fluency

Workflow design

Facilitation

Communication

Influence without authority

Ambiguity tolerance

Independent worker

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, seeks an AI Workflow & Systems Designer to partner across business and technology, redesigning complex workflows and building AI-ready systems of work. The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices.

The AI-focused role drives end-to-end systems, human-AI collaboration, and workshops to move teams from