Remote AI Workflow Architect & Systems Lead

CSAA; Mississippi; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-friendly / Flexible workplace

Salary transparency and benefits

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Designer to lead the reinvention of enterprise workflows and design AI-ready systems of work. This senior role partners with business leaders to translate strategic goals into end-to-end, implementable designs across people, processes, and AI agents.

The role requires deep systems thinking, service and workflow design expertise, and strong facilitation, with a focus on measurable business value and repeatable patterns for future

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
• Strong business insight and ability to connect design decisions to measurable business value.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.
• High comfort with ambiguity and initiatives where no single function leads the entire outcome.
• Demonstrated ability to influence without formal authority and move groups toward decisions and commitments.
• Ability to work independently on high-profile engagements while collaborating effectively within a small, senior team.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design: Partner with business leaders to understand goals, pain points, and opportunities for workflow reinvention.
• Lead current-state assessment and future-state design for complex workflows spanning multiple teams, applications, data sources, and controls.
• Design end-to-end systems of work connecting front-stage experiences with backstage people, processes, AI agents, and decision/support capabilities.
• Move teams beyond application-level optimization across organizational boundaries.
• Facilitate workshops that move teams from ambiguity to aligned future-state decisions.
• Translate sophisticated workflows into clear, implementation-ready design artifacts.
• Design Human + AI Ways of Working: Identify where AI creates value via automation, augmentation, or decision support.
• Decompose workflows into tasks, decisions, context, data, tools, and controls.
• Define division of work between employees, customers, partners, and AI agents.
• Design human-in-the-loop approaches preserving judgment and accountability.
• Define intervention triggers, approval paths, and explain-ability requirements.
• Ensure AI-enabled designs reflect business value and operational realities.
• Create Implementation-Ready Systems Design Artifacts: Lead development of design outputs that enable confident downstream decisions.
• Translate outcomes into representations of how work should operate across people, AI, processes, data, and technology.
• Surface cross-system requirements, dependencies, and risks early to influence architecture and delivery.
• Clarify human and AI roles, decision points, and exceptions where relevant.
• Document future-state workflows and operating-model implications with reusable patterns.
• Adapt depth of work to complexity and needs of each initiative.
• Connect Business Intent to Technology Delivery: Serve as design partner between business goals and technology delivery.
• Work with business divisions, Architecture, Data, Engineering, and Governance during discovery and design.
• Surface cross-system requirements and unresolved decisions early enough to influence delivery.
• Translate needs into system-of-work requirements without prescribing architecture.
• Participate in feasibility discussions to ensure realism and alignment with enterprise standards.
• Support implementation teams in understanding design intent as work moves to build.
• Design for Reuse, Not Just the Current Project: Identify relevant enterprise patterns and reusable components.
• Look across projects for recurring workflows and patterns to solve once and reuse.
• Contribute templates, case studies, and reusable methods from real engagements.
• Promote design and reuse by default while balancing domain-specific needs.
• Partner Closely with Business Leaders: Act as trusted partner for strategic modernization and AI initiatives.
• Help leaders articulate desired outcomes before selecting technology solutions.
• Translate pain points into opportunities for workflow, operating-model, and AI redesign.
• Facilitate tradeoffs across experience, efficiency, risk, and value.
• Help teams visualize future ways of working before investments.
• Help Build the Enterprise Systems Design Practice: Develop and refine CSAA's Enterprise Systems Design methods and standards.
• Establish repeatable approaches for systems-of-work design and AI workflow patterns.
• Contribute examples and reusable methods based on real project engagements.
• Measure the Impact of Systems Design: Define success measures at the beginning of major engagements.
• Gather qualitative and quantitative lessons to improve future engagements.
• Demonstrate value of workflow reinvention through case studies.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Human-AI interaction

Facilitation

Stakeholder collaboration

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Designer to lead the reinvention of enterprise workflows and design AI-ready systems of work. This senior role partners with business leaders to translate strategic goals into end-to-end, implementable designs across people, processes, and AI agents.

The role requires deep systems thinking, service and workflow design expertise, and strong facilitation, with a focus on measurable business value and repeatable patterns for future