Remote AI Systems & Workflow Design Lead

CSAA; Maryland; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring an AI Workflow & Systems Designer to lead the reinvention of complex workflows and build AI-ready systems of work. You will partner with senior leaders, design teams, and engineers to translate business needs into implementation-ready designs and establish repeatable design practices.

The role emphasizes human-AI collaboration, end-to-end system design, and scalable patterns across enterprise programs.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, workflow transformation, or product management.
• Strong AI fluency and ability to translate business problems into future-state systems.

Responsibilities

• Lead AI workflow reinvention and design across business and technology teams.
• Assess current-state and design future-state workflows spanning multiple teams and data sources.
• Create end-to-end systems of work linking front-stage and backstage elements.
• Design human-in-the-loop approaches with appropriate judgment and oversight.

Skills

AI fluency

Systems design

Workshop facilitation

Design artifacts

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group (CSAA IG) is hiring an AI Workflow & Systems Designer to lead the reinvention of complex workflows and build AI-ready systems of work. You will partner with senior leaders, design teams, and engineers to translate business needs into implementation-ready designs and establish repeatable design practices.

The role emphasizes human-AI collaboration, end-to-end system design, and scalable patterns across enterprise programs.