Remote AI Workflow & Systems Design Lead

CSAA Insurance Group; East Windsor Hill (CT); Remote; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Total compensation package

Annual bonus up to 12%

Flexible Workplace (Home‑Flex)

Zusammenfassung

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead for a remote role. The senior individual contributor will partner across business and technology to redesign complex workflows and create AI-ready systems of work, leading discovery and translating business needs into actionable designs.

The role requires deep expertise in systems thinking, service design, and AI-enabled workflow patterns, with responsibility for creating implementation-ready artifacts and guiding enterprise

Qualifikationen

• Bachelor's degree or equivalent practical experience.
• ~10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Demonstrated experience leading sophisticated multi-functional engagements.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints and service blueprints.

Aufgaben

• Lead AI Workflow Reinvention and Systems-of-Work Design across the enterprise.
• Partner with business leaders to identify goals, pain points, and opportunities for workflow reinvention.
• Design end-to-end systems of work connecting front-stage experiences with backstage capabilities.
• Define human + AI work divisions and human-in-the-loop approaches.
• Translate business needs into implementation-ready design artifacts and reusable patterns.
• Support implementation teams and ensure alignment with architecture and delivery.

Kenntnisse

Systems thinking

Cross-functional leadership

AI fluency

Human-in-the-loop

Design strategy

Service design

Digital transformation

Change management

Prototyping

Workflow design

Ausbildung

Bachelor's degree

Jobbeschreibung

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead for a remote role. The senior individual contributor will partner across business and technology to redesign complex workflows and create AI-ready systems of work, leading discovery and translating business needs into actionable designs.

The role requires deep expertise in systems thinking, service design, and AI-enabled workflow patterns, with responsibility for creating implementation-ready artifacts and guiding enterprise