Remote AI Workflow & Systems Design Lead

CSAA Insurance Group; West Virginia; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-first culture

Flexible Workplace

Inclusion and Belonging

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead for a remote, nationwide role. You will partner with business and technology teams to redesign workflows, define AI-enabled systems, and deliver implementation-ready designs that connect people, processes, and data.

The role emphasizes collaboration, architecture thinking, and reusable enterprise patterns. With 10+ years in systems or service design, you will drive discovery, facilitate workshops, and ensure outcomes align

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, or transformation.
• Strong AI fluency including generative AI and AI-enabled patterns.
• Experience leading multi-functional engagements with senior teams.
• Ability to translate complex problems into future-state architectures.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across teams.
• Define human-AI collaboration and design implementation-ready artifacts.
• Surface cross-system requirements, dependencies, and risks early.
• Partner with business leaders to align design with strategic goals.
• Facilitate workshops to move groups toward decisions and commitments.
• Develop reusable patterns and templates for enterprise systems design.

Skills

AI Workflow

Systems Design

Enterprise Design

Workshop Facilitation

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead for a remote, nationwide role. You will partner with business and technology teams to redesign workflows, define AI-enabled systems, and deliver implementation-ready designs that connect people, processes, and data.

The role emphasizes collaboration, architecture thinking, and reusable enterprise patterns. With 10+ years in systems or service design, you will drive discovery, facilitate workshops, and ensure outcomes align