Remote AI Workflow & Systems Design Lead

CSAA Insurance Group; Wilmington (VT); Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-first culture

Flexible workplace

401(k) with company match

Annual bonus eligibility

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead in a remote role. You will partner with business and technology teams to reinvent workflows, design AI-ready systems of work, and lead end-to-end design artifacts that connect people, processes, and AI technologies.

The role demands deep experience in systems and service design, strong AI fluency, and ability to facilitate senior-level workshops across functions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, or related fields.
• Deep expertise in systems thinking, service design, and workflow design.
• Strong AI fluency and knowledge of generative AI, agents, automation, and AI-enabled workflows.
• Experience facilitating senior-level and multi-functional workshops.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across senior teams.
• Translate business needs into implementation-ready designs.
• Create end-to-end systems of work connecting people, AI, processes.
• Facilitate cross-functional workshops to align future state decisions.
• Partner with business leaders and IT to drive adoption and governance.

Skills

AI fluency

Workflow design

Systems design

Workshop facilitation

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead in a remote role. You will partner with business and technology teams to reinvent workflows, design AI-ready systems of work, and lead end-to-end design artifacts that connect people, processes, and AI technologies.

The role demands deep experience in systems and service design, strong AI fluency, and ability to facilitate senior-level workshops across functions.