Remote AI Workflow & Systems Design Lead

CSAA Insurance Group; Missouri; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Flexible workplace

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to rethink enterprise workflows and design AI-ready systems of work. You will partner with business and technology leaders to translate strategic goals into implementation-ready designs and artifacts.

This remote role supports nationwide collaboration and leadership across multi-functional teams. The role emphasizes human-AI integration, governance, and scalable patterns, with emphasis on influencing across organizational

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead the AI workflow reinvention and systems-of-work design across the organization.
• Partner with business leaders to understand strategic goals and translate them into implementable designs.
• Design end-to-end systems of work connecting people, AI, processes, data, and controls.
• Define human-AI division of labor and design human-in-the-loop approaches.
• Create implementation-ready artifacts and reusable patterns across engagements.
• Support architecture and delivery teams during build and delivery phases.

Skills

Systems design

Workflow redesign

AI workflow

Leadership in multidisciplinary teams

Education

Bachelor's degree or equivalent

Tools

Service design

UX mapping

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to rethink enterprise workflows and design AI-ready systems of work. You will partner with business and technology leaders to translate strategic goals into implementation-ready designs and artifacts.

This remote role supports nationwide collaboration and leadership across multi-functional teams. The role emphasizes human-AI integration, governance, and scalable patterns, with emphasis on influencing across organizational