Remote AI Workflow & Systems Design Lead

AAA - CSAA Insurance Group; Arkansas; Hybrid; USD 144,000 - 193,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-friendly / Flexible Workplace

Career growth opportunities

Job summary

CSAA Insurance Group (CSAA IG) is seeking an AI Workflow and Systems Design Lead to work remotely with the nation’s premier insurance teams. The role partners across business and technology to redesign complex workflows, create AI-ready systems of work, and lead discovery and design efforts.

You will translate business needs into implementation-ready designs, shaping enterprise systems design practices and how humans and AI collaborate across the organization.

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Deep expertise in systems thinking, service design, and workflow design.
• Strong AI fluency including generative AI, agents, automation, and decision support.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across the organization.
• Design end-to-end systems that connect frontend experiences with backend people, processes and technology.
• Facilitate multi-functional workshops to align future-state decisions.
• Translate business needs into implementation-ready design artifacts and templates.
• Partner with business leaders and architecture teams to ensure feasible, enterprise-wide solutions.
• Define roles, decision points, controls, and exceptions within AI-enabled workflows.

Skills

AI fluency

Systems design

Workflow design

Human-AI interaction

Facilitation

Communication

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy or related discipline

Job description

CSAA Insurance Group (CSAA IG) is seeking an AI Workflow and Systems Design Lead to work remotely with the nation’s premier insurance teams. The role partners across business and technology to redesign complex workflows, create AI-ready systems of work, and lead discovery and design efforts.

You will translate business needs into implementation-ready designs, shaping enterprise systems design practices and how humans and AI collaborate across the organization.