Remote AI Workflow Architect & Systems Lead

CSAA; New Hampshire; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) seeks a senior AI Workflow & Systems Designer to partner with business and technology teams on reinvention of complex workflows and AI-enabled systems of work.

You will lead discovery, define how people and AI collaborate, and translate business needs into implementation-ready designs while shaping enterprise design practices. Remote-ready, with a broad national scope.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems.

Responsibilities

• Lead discovery and design for AI-enabled workflows across teams and data sources.
• Define human + AI collaboration patterns and the division of work between people and AI agents.
• Create implementation-ready systems-of-work artifacts and reusable patterns.
• Partner with business leaders and architecture, data, and engineering teams during discovery and design.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Translate complex workflows into visual blueprints and operating-model designs.
• Influence architecture and delivery through clear, business-focused design narratives.

Skills

AI fluency

Systems design

Workflow design

Design artifacts

Workshop facilitation

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group (CSAA IG) seeks a senior AI Workflow & Systems Designer to partner with business and technology teams on reinvention of complex workflows and AI-enabled systems of work.

You will lead discovery, define how people and AI collaborate, and translate business needs into implementation-ready designs while shaping enterprise design practices. Remote-ready, with a broad national scope.