Remote AI Workflow Architect & Systems Design Lead

AAA - CSAA Insurance Group; North Carolina; Hybrid; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote‑first culture

Annual discretionary bonus

401(k) with company match

Job summary

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead to redesign complex workflows and create AI‑ready systems of work. This senior role partners across business and technology to translate needs into practical designs and repeatable design practices.

The role leads discovery, defines how people and AI work together, and ensures designs deliver measurable business value in a remote friendly setting.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in systems design, service design, or related fields.
• Strong AI fluency and experience with human‑AI interaction.
• Ability to lead multi‑functional engagements and workshops.

Responsibilities

• Lead AI workflow reinvention and systems‑of‑work design across teams.
• Translate business needs into implementation‑ready designs.
• Facilitate workshops and drive future‑state decisions.
• Partner with business leaders and governance teams on cross‑system design.

Skills

Systems thinking

Design artifacts

AI workflow design

Facilitation

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Service design tools

Workflow mapping

Job description

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead to redesign complex workflows and create AI‑ready systems of work. This senior role partners across business and technology to translate needs into practical designs and repeatable design practices.

The role leads discovery, defines how people and AI work together, and ensures designs deliver measurable business value in a remote friendly setting.