Remote AI Workflow Architect & Systems Design Lead

CSAA; North Carolina; Remote; USD 144,000 - 192,000; Full time

Benefits offered by this job

Remote-first culture

Flexible workplace

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Designer to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate business needs into designs, and help build repeatable enterprise design practices.

This is a remote role across the United States (excluding Hawaii and Alaska). You will partner with business leaders, BRMs, Architecture, Data, Engineering, and Governance to ensure designs are realistic, executable, and aligned with enterprise

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, workflow transformation, design strategy, digital transformation, or related fields.
• Deep expertise in systems thinking and in creating systems-of-work artifacts.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work design across multiple teams.
• Design human-in-the-loop approaches and define AI-enabled workflow patterns.
• Create implementation-ready design artifacts and surface cross-system requirements.
• Partner with business leaders and engineering to translate business needs into actionable designs.

Skills

Systems thinking

Design strategy

Workflow design

AI fluency

Human-in-the-loop

Facilitation

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Designer to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate business needs into designs, and help build repeatable enterprise design practices.

This is a remote role across the United States (excluding Hawaii and Alaska). You will partner with business leaders, BRMs, Architecture, Data, Engineering, and Governance to ensure designs are realistic, executable, and aligned with enterprise