Remote AI Workflow Architect & Systems Designer

CSAA; Minnesota; Remote; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking a senior AI Workflow Designer to partner across business and technology, redesign complex workflows, and create AI-ready systems of work.

You will lead discovery, define how people and AI collaborate, translate business needs into implementable designs, and contribute to enterprise systems design practices. This remote role supports teams nationwide, focusing on scalable patterns and collaboration.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, or related fields.
• Experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across multi-functional teams.
• Facilitate workshops to move teams from ambiguity to aligned future-state decisions.
• Define implementation-ready design artifacts and reusable patterns.
• Partner with business leaders and governance teams to align goals with delivery.

Skills

AI fluency

Workflow design

Leadership in workshops

Systems thinking

Human-AI interaction

Communication

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking a senior AI Workflow Designer to partner across business and technology, redesign complex workflows, and create AI-ready systems of work.

You will lead discovery, define how people and AI collaborate, translate business needs into implementable designs, and contribute to enterprise systems design practices. This remote role supports teams nationwide, focusing on scalable patterns and collaboration.