Remote AI Support Quality Analyst

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Pay per hour up to $30

Job summary

prolificacademicltd seeks individuals with customer service experience to help train and assess AI systems through paid, task-based work. Assignments may involve reviewing support conversations, creating test scenarios, and improving customer-facing guidance.

A short skills assessment is part of the selection process; successful applicants can then take on available tasks. Remote tasks in the United States with pay up to $30 per hour.

Qualifications

• Professional experience in high-volume customer support, technical support, or client success.
• Strong written English and ability to adapt clarity and tone to different customer needs.
• Skill in calming difficult interactions and explaining technical or billing solutions step by step.
• Fast, accurate typing and confidence finding information across multiple sources.
• Careful judgment when spotting factual, logical, or tonal issues.

Responsibilities

• Assess AI-written support replies for accuracy, usefulness, and consistency of tone.
• Draft realistic customer tickets and conversation scenarios, including difficult or unusual cases.
• Review generated help articles and response templates for clarity and technical correctness.
• Label tone and sentiment, noting when language feels empathetic, professional, or robotic.
• Compare responses with customer support quality standards and identify errors.

Skills

Customer support

Excellent written English

Empathy and tone adaptation

Fast typing

Multi-source research

Attention to detail

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

prolificacademicltd seeks individuals with customer service experience to help train and assess AI systems through paid, task-based work. Assignments may involve reviewing support conversations, creating test scenarios, and improving customer-facing guidance.

A short skills assessment is part of the selection process; successful applicants can then take on available tasks. Remote tasks in the United States with pay up to $30 per hour.