AI Training Support Quality Analyst - Remote

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Pay up to $30/hour

Task-based assignments

Job summary

prolificacademicltd is seeking a detail-oriented reviewer to help train and assess AI systems using practical customer service experience. You will check support conversations, guidance, and knowledge content for accuracy, clarity, and customer-focused tone.

Responsibilities include labeling empathy and professionalism, creating sample inquiries, and reviewing FAQs. This remote role offers flexible tasks with pay up to $30 per hour.

Qualifications

• Several years of experience in high volume customer support, technical support, or client success.
• Strong written English and ability to adapt wording with clarity and empathy.
• Experience calming difficult interactions and explaining technical or billing troubleshooting steps.
• Fast, accurate work across multiple information sources with close attention to factual and tonal details.
• A PayPal account to receive task payments.
• Experience with common helpdesk or CRM platforms and internal documentation tools.

Responsibilities

• Review AI drafted support replies for factual accuracy, usefulness, and consistency of tone.
• Create sample customer inquiries and conversations, including challenging or sensitive cases, to assess how AI responds.
• Check generated FAQs and reusable support messages for correctness and ease of use.
• Label responses for qualities such as empathy, professionalism, and naturalness.
• Assess outputs against customer support quality standards and identify issues in reasoning or wording.

Skills

Strong written English

Calming difficult interactions

Attention to factual and tonal details

Multitask across information sources

Fast, accurate work

Remote work readiness

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

prolificacademicltd is seeking a detail-oriented reviewer to help train and assess AI systems using practical customer service experience. You will check support conversations, guidance, and knowledge content for accuracy, clarity, and customer-focused tone.

Responsibilities include labeling empathy and professionalism, creating sample inquiries, and reviewing FAQs. This remote role offers flexible tasks with pay up to $30 per hour.