Remote AI Support Quality Auditor

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Flexible remote work

Project-based assignments

Job summary

Prolific Academic Ltd. is seeking individuals to apply customer service expertise to paid, task-based work that helps train and evaluate AI systems. Roles focus on reviewing AI-generated customer replies, drafting realistic support tickets, and auditing responses.

This remote, flexible work offers paid assignments as projects, with rates up to $30 per hour. A brief skills assessment is part of the process, and certain tasks may require an uninterrupted hour.

Qualifications

• Experience in a high-volume customer support, technical support, or client success role.
• Excellent written English and the ability to adapt communication style to different customer needs.
• Skill in de-escalating difficult interactions and giving step-by-step technical or billing guidance.
• Efficient typing and research across several information sources.
• Strong attention to detail when assessing tone, reasoning, and accuracy.
• A PayPal account for payment.

Responsibilities

• Review AI-generated customer replies for accuracy, helpfulness, clarity, and suitable tone.
• Draft realistic support tickets and conversation flows, including challenging or complex cases.
• Audit generated FAQs and reusable responses for technical correctness and customer-friendly instructions.
• Label responses for empathy, professionalism, and signs of overly robotic language.
• Assess outputs against support quality standards and flag problems in logic or factual content.

Skills

Customer support experience

Excellent written English

De-escalation

Typing speed

Attention to detail

Tools

Helpdesk software

CRM software

Ticketing systems

Documentation tools

Job description

Prolific Academic Ltd. is seeking individuals to apply customer service expertise to paid, task-based work that helps train and evaluate AI systems. Roles focus on reviewing AI-generated customer replies, drafting realistic support tickets, and auditing responses.

This remote, flexible work offers paid assignments as projects, with rates up to $30 per hour. A brief skills assessment is part of the process, and certain tasks may require an uninterrupted hour.