Remote AI Support QA Specialist

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

PayPal payments

Remote work (flexible)

Project-based rates

Job summary

Prolific Academic Ltd is seeking individuals to use customer service experience to help train and assess AI systems through paid, task-based work. The role focuses on judging the quality of automated support and creating realistic examples that test how a system responds to customer needs.

Applicants complete a short skills assessment before being invited to participate. Remote, flexible work with project-based rates, and PayPal payments, with some tasks offering up to $30 per hour.

Qualifications

• Experience in high-volume customer support or related roles.
• Strong written English and ability to adapt tone for different customer types.
• Ability to calm difficult interactions and explain troubleshooting steps clearly.
• Fast, accurate typing and ability to locate information across sources.
• Close attention to factual accuracy, reasoning, and tone in written responses.

Responsibilities

• Assess AI-written support replies for accuracy, clarity, helpfulness, and tone.
• Create sample tickets and conversations to test responses to challenging situations.
• Check generated help articles and reusable replies for correctness and usability.
• Label responses for empathy, professionalism, and other customer sentiment aspects.
• Compare outputs with quality standards and identify errors.

Skills

Customer support experience

Written English

Calming difficult interactions

Fast typing

Attention to accuracy

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Job description

Prolific Academic Ltd is seeking individuals to use customer service experience to help train and assess AI systems through paid, task-based work. The role focuses on judging the quality of automated support and creating realistic examples that test how a system responds to customer needs.

Applicants complete a short skills assessment before being invited to participate. Remote, flexible work with project-based rates, and PayPal payments, with some tasks offering up to $30 per hour.