Remote AI Support Evaluator (Paid Tasks)

prolificacademicltd; United States; Remote; USD 21,000 - 41,000; Full time

Job summary

Prolific Academic Ltd offers remote paid tasks to help improve AI systems by evaluating automated support conversations and reviewing generated content for accuracy and tone. Participants complete a brief skills test before being invited to join.

Ideal contributors have proven experience in fast-paced customer support, strong English writing skills, and the ability to troubleshoot and search across sources for reliable answers. Pay varies, with some tasks paying up to $30 per hour.

Qualifications

• Experience in a high-volume support, technical support, or client success role.
• Excellent written English and ability to tailor communication to the customer and situation.
• Proven de-escalation and step-by-step troubleshooting skills for technical or billing matters.
• Efficient typing and ability to search across information sources for reliable answers.
• Close attention to small errors in tone, logic, and facts.
• PayPal account to receive payments.

Responsibilities

• Evaluate automated support messages for factual accuracy, helpfulness, clarity, and tone.
• Create realistic support cases and conversation examples, including difficult customer interactions.
• Review generated FAQs and response templates for correctness and clear instructions.
• Label sentiment and identify whether model responses feel professional, empathetic, or robotic.
• Apply support quality criteria to AI outputs and flag issues in reasoning or wording.

Skills

High-volume support

Strong written English

De-escalation & troubleshooting

Fast typing

Attention to detail

Tools

CRM systems

Helpdesk tools

Knowledge management tools

Job description

Prolific Academic Ltd offers remote paid tasks to help improve AI systems by evaluating automated support conversations and reviewing generated content for accuracy and tone. Participants complete a brief skills test before being invited to join.

Ideal contributors have proven experience in fast-paced customer support, strong English writing skills, and the ability to troubleshoot and search across sources for reliable answers. Pay varies, with some tasks paying up to $30 per hour.