Remote AI Support Quality Assessor

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific Academic Ltd invites you to help train and assess AI systems through paid, task-based work. Use your customer service experience to review conversations, create test scenarios, and improve customer guidance.

A short skills assessment is part of the selection process before taking on tasks. Responsibilities include evaluating AI replies for accuracy and tone, drafting realistic tickets and scenarios, reviewing help articles, and labeling sentiment.

Qualifications

• Professional experience in high-volume customer support.
• Strong written English and the ability to adapt clarity and tone to different customer needs.
• Skill in calming difficult interactions and explaining technical or billing solutions step by step.
• Fast, accurate typing and confidence finding information across multiple sources.
• Careful judgment when spotting factual, logical, or tonal issues.

Responsibilities

• Assess AI-written support replies for accuracy, usefulness, and consistency of tone.
• Draft realistic customer tickets and conversation scenarios, including difficult or unusual cases.
• Review generated help articles and response templates for clarity and technical correctness.
• Label tone and sentiment, noting when language feels empathetic, professional, or robotic.
• Compare responses with customer support quality standards and identify errors.

Skills

Customer service

Written English

Tone adaptation

Fast typing

Issue spotting

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

Prolific Academic Ltd invites you to help train and assess AI systems through paid, task-based work. Use your customer service experience to review conversations, create test scenarios, and improve customer guidance.

A short skills assessment is part of the selection process before taking on tasks. Responsibilities include evaluating AI replies for accuracy and tone, drafting realistic tickets and scenarios, reviewing help articles, and labeling sentiment.