AI Support Quality & Scenario Specialist (Remote)

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Assessment-based onboarding

Job summary

Prolific Academic Ltd seeks individuals to review AI-generated customer support replies for accuracy, tone, and usefulness. You will train and assess AI systems by creating realistic customer scenarios and labeling sentiment to help improve AI responses.

The role is remote with flexible hours and paid per task. Some tasks require a full uninterrupted hour, and payment can go up to $30 per hour. A short skills assessment precedes invitations.

Qualifications

• Professional experience in high-volume customer support, technical support, or client success.
• Strong written English with adaptability to different customer needs.
• Ability to explain technical or billing steps clearly and calmly.
• Fast, accurate typing and ability to locate information across sources.
• Commitment to factual accuracy, logic, and tone.
• PayPal account to receive payment.

Responsibilities

• Review AI-generated support replies for accuracy, helpfulness, and tone.
• Create sample tickets and conversations, including difficult cases.
• Check draft FAQs and response templates for correctness and usability.
• Label tone and sentiment (empathetic, professional, or robotic).
• Compare outputs with customer support quality standards and identify errors.

Skills

High-volume support

Technical support

Client success

Written English

De-escalation

Typing speed

Research skills

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Confluence

Notion

Guru

Job description

Prolific Academic Ltd seeks individuals to review AI-generated customer support replies for accuracy, tone, and usefulness. You will train and assess AI systems by creating realistic customer scenarios and labeling sentiment to help improve AI responses.

The role is remote with flexible hours and paid per task. Some tasks require a full uninterrupted hour, and payment can go up to $30 per hour. A short skills assessment precedes invitations.