AI Support Quality Assessor - Remote Project Work

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Job summary

prolificacademicltd is seeking individuals to perform paid, project-based evaluations of AI support. You will use your hands-on customer service background to assess responses, drafts, and help content, ensuring accuracy, clarity, empathy.

Assignments vary in length; some require a full uninterrupted hour. The role is remote and flexible, with compensation set per project and could reach up to $30 per hour.

Qualifications

• Experience in high-volume customer support or technical support.
• Excellent written English with adaptable tone for different customers.
• Ability to provide step-by-step help with technical or billing problems.
• Fast, accurate written communication and the ability to find information across multiple sources.
• Careful judgment spotting factual, tonal, or logical errors.

Responsibilities

• Evaluate chatbot replies for factual accuracy, helpfulness, and consistency with an appropriate service voice.
• Draft realistic support tickets and conversation scenarios, including difficult or unusual customer situations.
• Review generated FAQs and response templates for accuracy and ease of use.
• Label tone and sentiment, noting whether replies sound empathetic, professional, or mechanical.
• Assess outputs against customer support quality standards and identify issues in reasoning or wording.

Skills

High-volume support

Technical support

Client success

Excellent written English

Tone adaptation

Cross-source information

Issue spotting

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

prolificacademicltd is seeking individuals to perform paid, project-based evaluations of AI support. You will use your hands-on customer service background to assess responses, drafts, and help content, ensuring accuracy, clarity, empathy.

Assignments vary in length; some require a full uninterrupted hour. The role is remote and flexible, with compensation set per project and could reach up to $30 per hour.