Remote AI Support Quality Reviewer & Trainer

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Part time

Benefits offered by this job

Remote work from home

Flexible hours

Job summary

prolificacademic ltd seeks an experienced professional to help train and assess AI-driven customer support systems. You will review AI drafted responses, ensure factual accuracy and appropriate tone, and craft sample inquiries and conversations, including tricky cases, to stress-test AI performance.

Attention to clarity and empathy is essential as you label outputs and ensure compliance with quality standards. Remote work and flexible hours are available, with payments per task.

Qualifications

• Several years of experience in high volume customer support, technical support, or client success.
• Strong written English and ability to adapt wording for different customers with clarity and empathy.
• Experience calming difficult interactions and explaining technical or billing troubleshooting step by step.
• Fast, accurate work across multiple information sources, with close attention to factual and tonal details.

Responsibilities

• Review AI drafted support replies for factual accuracy, usefulness, and consistency of tone.
• Create sample customer inquiries and conversations, including challenging or sensitive cases, to assess how AI responds.
• Check generated FAQs and reusable support messages for correctness and ease of use.
• Label responses for qualities such as empathy, professionalism, and naturalness.
• Assess outputs against customer support quality standards and identify issues in reasoning or wording.

Skills

Customer support

Clear written English

Empathy

Attention to detail

Multi-source research

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

prolificacademic ltd seeks an experienced professional to help train and assess AI-driven customer support systems. You will review AI drafted responses, ensure factual accuracy and appropriate tone, and craft sample inquiries and conversations, including tricky cases, to stress-test AI performance.

Attention to clarity and empathy is essential as you label outputs and ensure compliance with quality standards. Remote work and flexible hours are available, with payments per task.