Remote AI Support QA & Content Evaluator

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Paid assignments

Pay up to $30 per hour

Job summary

prolificacademicltd is offering a remote, flexible-role focused on evaluating and improving AI-generated customer support content. You will assess model replies, create test tickets and dialogue flows, and review FAQs to ensure clarity and accuracy.

The position requires high-volume customer service experience, exceptional English writing, and the ability to de-escalate tricky cases. A PayPal account is required for payments and assignments may require an uninterrupted hour.

Qualifications

• Background in high-volume customer service, technical support, or client success.
• Excellent written English and the ability to adjust language and empathy to suit different customer needs.
• Demonstrated ability to de-escalate challenging cases and give clear troubleshooting steps for technical or billing issues.
• Strong typing speed and confidence finding accurate information across multiple sources.
• Close attention to detail when judging wording, reasoning, and factual accuracy.
• A PayPal account for receiving payment.

Responsibilities

• Assess AI support messages for accuracy, usefulness, and appropriate professional tone.
• Write sample tickets and dialogue flows to test how models respond to complex questions and frustrated customers.
• Review automatically produced FAQs and reusable response templates for clarity and technical soundness.
• Mark whether a response conveys suitable empathy and professionalism or sounds overly mechanical.
• Check model outputs against customer support quality standards and identify errors.

Skills

High-volume support

De-escalation

Typing speed

Empathy and tone tuning

Attention to detail

Tools

CRM software

Ticketing systems

Job description

prolificacademicltd is offering a remote, flexible-role focused on evaluating and improving AI-generated customer support content. You will assess model replies, create test tickets and dialogue flows, and review FAQs to ensure clarity and accuracy.

The position requires high-volume customer service experience, exceptional English writing, and the ability to de-escalate tricky cases. A PayPal account is required for payments and assignments may require an uninterrupted hour.