Remote AI Support QA & Training Specialist

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Prolific Academic Ltd is seeking a remote contractor to help train and assess AI-driven customer support. You will review AI-generated replies for accuracy, clarity, and tone, craft realistic tickets and conversations, and identify subtle issues in model outputs.

Some tasks require focused, hour-long evaluations. Applicants should have experience in high-volume support, strong written English, and the ability to explain complex billing or technical solutions clearly.

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Strong written English and ability to adapt wording for different customer needs.
• Ability to calm difficult interactions and explain technical or billing solutions step by step.
• Fast, accurate typing and ability to find information across multiple sources.
• Close attention to errors in logic, tone, and factual accuracy.

Responsibilities

• Review AI-generated support replies for factual accuracy, clarity, helpfulness, and consistency of tone.
• Create realistic customer tickets and conversation scenarios, including difficult or unusual cases.
• Check AI-written help articles and response templates for technical correctness and ease of use.
• Label the tone of responses, noting whether they sound empathetic, professional, or impersonal.
• Compare model outputs with customer support quality standards and identify subtle issues.

Job description

Prolific Academic Ltd is seeking a remote contractor to help train and assess AI-driven customer support. You will review AI-generated replies for accuracy, clarity, and tone, craft realistic tickets and conversations, and identify subtle issues in model outputs.

Some tasks require focused, hour-long evaluations. Applicants should have experience in high-volume support, strong written English, and the ability to explain complex billing or technical solutions clearly.