Remote AI Support QA Specialist

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Flexible, remote work

Job summary

Prolific Academic Ltd is seeking a detail-oriented reviewer to assess AI customer service outputs on paid projects. You will judge the quality of automated replies, create test conversations, and help refine FAQs and response macros.

This remote, flexible role requires focus for a full uninterrupted hour on tasks when assigned. You’ll work with high-volume support-related materials, apply empathy and accuracy guidelines, and provide clear, actionable feedback.

Qualifications

• Professional experience in high-volume customer support or client success.
• Excellent written English and ability to tailor tone and clarity.
• Strong de-escalation skills and ability to provide step-by-step technical or billing help.
• Efficient typing and research skills to locate correct answers across information sources.
• Meticulous review skills, including spotting subtle errors in language and reasoning.

Responsibilities

• Review AI-generated replies for accuracy, usefulness, and appropriate service tone.
• Develop realistic support tickets and conversation examples to probe edge cases.
• Edit or assess generated FAQs and response macros for clear instructions and technical accuracy.
• Label sentiment and tone, identifying replies that are insufficiently empathetic or too robotic.
• Apply support quality guidelines to identify weaknesses in facts, logic, or communication.

Skills

High-volume support

Strong written English

De-escalation skills

Step-by-step support

Research efficiency

Meticulous review

Tools

CRM/helpdesk tools

Job description

Prolific Academic Ltd is seeking a detail-oriented reviewer to assess AI customer service outputs on paid projects. You will judge the quality of automated replies, create test conversations, and help refine FAQs and response macros.

This remote, flexible role requires focus for a full uninterrupted hour on tasks when assigned. You’ll work with high-volume support-related materials, apply empathy and accuracy guidelines, and provide clear, actionable feedback.