AI Support Quality Reviewer (Remote)

prolificacademicltd; EE. UU.; A distancia; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible scheduling

Paid evaluation tasks

Descripción de la vacante

prolificacademicltd seeks a detail-oriented reviewer to help train and assess AI-driven customer support. The role focuses on accuracy, clarity, and an empathetic tone, with paid evaluation tasks and the possibility of longer, uninterrupted hours.

You will craft realistic customer tickets, review AI responses, and ensure technical correctness across help articles and templates. Remote work with flexible scheduling is offered.

Formación

• Experience in high-volume customer support, technical support, or client success.
• Strong written English and the ability to adapt wording to different customer needs.
• Skill in calming difficult interactions and explaining technical or billing solutions step by step.
• Fast, accurate typing and the ability to find information across multiple sources.
• Close attention to errors in logic, tone, and factual accuracy.

Responsabilidades

• Review AI-generated support replies for factual accuracy, clarity, helpfulness, and tone consistency.
• Create realistic customer tickets and conversation scenarios, including difficult cases.
• Check AI-written help articles and response templates for technical correctness and usability.
• Label the tone of responses, noting empathetic, professional, or impersonal tones.
• Compare model outputs with customer support quality standards and identify subtle issues.

Conocimientos

Customer support experience

Strong written English

Attention to detail

Fast typing

Herramientas

Helpdesk tools

Knowledge base software

Descripción del empleo

prolificacademicltd seeks a detail-oriented reviewer to help train and assess AI-driven customer support. The role focuses on accuracy, clarity, and an empathetic tone, with paid evaluation tasks and the possibility of longer, uninterrupted hours.

You will craft realistic customer tickets, review AI responses, and ensure technical correctness across help articles and templates. Remote work with flexible scheduling is offered.