AI Training Support Specialist (Remote)

Prolific Academic Ltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

PayPal account for payments

Job summary

Prolific is seeking Customer Support Representatives to join its Expert Network for AI model training and evaluation. You will review AI-generated responses, simulate conversations, and refine knowledge bases to ensure accuracy and clarity.

Strong English communication, high-volume support experience, and the ability to work with diverse customer scenarios are essential. Pay tends to be up to $30 per hour, with tasks that require focused, uninterrupted work.

Qualifications

• Experience in high-volume customer support or client success roles.
• Exceptional written English with adaptable tone and clarity.
• Strong troubleshooting and step-by-step problem solving.
• Fast typing and ability to navigate multiple sources quickly.
• High attention to detail and accuracy in responses.
• Multilingual skills are a plus for global support needs.
• Ability to receive payments via PayPal.

Responsibilities

• Evaluate AI chatbot responses for accuracy and tone.
• Simulate realistic support interactions and edge cases.
• Refine internal knowledge bases and FAQs for clarity.
• Label sentiment to ensure empathetic, professional tone.
• Ensure support outputs meet QA standards.

Skills

High-volume support

Written English

Troubleshooting

Typing speed

Attention to detail

Multilingual (bonus)

PayPal account

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific is seeking Customer Support Representatives to join its Expert Network for AI model training and evaluation. You will review AI-generated responses, simulate conversations, and refine knowledge bases to ensure accuracy and clarity.

Strong English communication, high-volume support experience, and the ability to work with diverse customer scenarios are essential. Pay tends to be up to $30 per hour, with tasks that require focused, uninterrupted work.