Remote AI Support QA Specialist

prolificacademicltd; United States; Remote; USD 34,000 - 49,000; Full time

Benefits offered by this job

Flexible remote work

Hourly pay up to $30

Job summary

Prolific Academic Ltd. is seeking a detail-oriented, remote role to help assess AI support responses and improve quality through paid, task-based work.

After a short skills assessment, you may review model outputs, create test interactions, and check support content for clarity and accuracy. Applicants should have strong written English, experience in high-volume customer support, and the ability to guide users through technical or billing steps.

Qualifications

• Experience in high-volume customer support, technical support, or client success.
• Excellent written English with ability to adapt tone.
• Ability to provide step-by-step guidance on technical or billing problems.
• Fast, accurate typing and ability to find information across sources.
• Strong attention to factual accuracy, logic, and tone.

Responsibilities

• Judge AI-generated support replies for accuracy, clarity, and tone.
• Build realistic customer scenarios to test model responses.
• Review generated FAQs and response templates for accuracy.
• Label responses for empathy, professionalism, and tone.
• Check outputs against customer support quality standards and flag issues.

Skills

High-volume support

Technical support

Client success

Excellent written English

Tone adaptation

Calm tense interactions

Step-by-step guidance

Fast typing

Information retrieval

Attention to accuracy

Billing guidance

Payment account ready

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific Academic Ltd. is seeking a detail-oriented, remote role to help assess AI support responses and improve quality through paid, task-based work.

After a short skills assessment, you may review model outputs, create test interactions, and check support content for clarity and accuracy. Applicants should have strong written English, experience in high-volume customer support, and the ability to guide users through technical or billing steps.