Remote AI-First Product Manager for Digital Experience

SHI; Atlanta (GA); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Health benefits

World-class facilities or remote well‑

Job summary

SHI International Corp. is seeking a Product Manager to advance SHI One, SHI's digital customer experience platform.

You will own meaningful customer and business problems from discovery to delivery, partnering with engineering and design to deliver AI-enabled experiences that simplify technology navigation for customers and prospects. This customer-facing role emphasizes outcome-based roadmaps, cross-functional collaboration, and data-driven decision making to accelerate SHI's growth and

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Working knowledge of modern product-management practices (Jobs to Be Done, continuous discovery, outcome-based roadmapping, experimentation).
• Experience engaging directly with customers or users through interviews, observation, usability testing, pilots, or validation methods.
• Ability to create wireframes, mockups, or lightweight front-end experiences; AI-assisted prototyping and low-code tools are a plus.
• Ability to define meaningful success measures and interpret qualitative and quantitative evidence.

Responsibilities

• Own product outcomes with an outcome-based roadmap aligned to customer value and SHI priorities.
• Practice AI-first product management across research, synthesis, ideation, analysis, prototyping, and execution.
• Lead discovery, frame ambiguity, gather evidence, and establish practical paths forward.
• Develop deep customer understanding via interviews, tests, pilots, and beta programs to translate findings into opportunities.
• Partner with engineering and design to turn validated learnings into clear requirements, priorities, and acceptance criteria.
• Define and measure product value with leading indicators and business outcomes; iterate based on evidence.

Skills

Customer obsession

Entrepreneurial mindset

AI-first mindset

Systems thinking

Strategic thinking & prioritization

Evidence-led decision making

Business acumen

Technical fluency

Cross-functional leadership

Communication & storytelling

Execution & follow-through

Curiosity & learning agility

Education

Bachelor’s degree or equivalent practical experience

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI International Corp. is seeking a Product Manager to advance SHI One, SHI's digital customer experience platform.

You will own meaningful customer and business problems from discovery to delivery, partnering with engineering and design to deliver AI-enabled experiences that simplify technology navigation for customers and prospects. This customer-facing role emphasizes outcome-based roadmaps, cross-functional collaboration, and data-driven decision making to accelerate SHI's growth and