AI-First Product Manager for Digital Experience

SHI International; Texas; Hybrid; USD 120,000 - 200,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Job summary

SHI International is seeking a Product Manager to help build SHI One, SHI's digital customer experience platform. You will own meaningful customer and business problems from discovery to delivery, partnering with cross-functional teams.

The role emphasizes AI-driven research, prototyping, and continuous improvement of the product strategy and roadmap. The position requires owning outcomes, working with customers, and guiding the product through iterative validation, pilots, and go-to-market

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Experience with Jobs to Be Done, continuous discovery, and human-centered design is valued.
• Ability to develop and maintain outcome-based roadmaps and write clear requirements.

Responsibilities

• Own product outcomes and define customer and business problems, target outcomes, and success measures.
• Maintain an outcome-based roadmap aligning customer value with SHI priorities and delivery options.
• Practice AI-first product management, using AI across research, synthesis, ideation, and delivery.
• Identify opportunities to automate repetitive work and improve quality, speed, and creativity of product work.
• Lead cross-functional collaboration with engineering and design to translate validated learning into requirements and priorities.

Skills

Product management

Cross-functional leadership

Executive communication

Agile delivery

Education

Bachelor's degree or equivalent practical experience

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI International is seeking a Product Manager to help build SHI One, SHI's digital customer experience platform. You will own meaningful customer and business problems from discovery to delivery, partnering with cross-functional teams.

The role emphasizes AI-driven research, prototyping, and continuous improvement of the product strategy and roadmap. The position requires owning outcomes, working with customers, and guiding the product through iterative validation, pilots, and go-to-market