AI-First Product Manager, Digital Experience (Remote)

SHI; Lincoln (NE); Remote; USD 120,000 - 200,000; Full time

Job summary

SHI, a leading IT solutions and services provider, is seeking a Product Manager to drive SHI One—the company’s digital customer experience platform. You will own customer and business problems from discovery to delivery, leveraging AI, automation, and human-centered design to create intuitive digital experiences that simplify technology navigation for customers and prospects.

You will define product strategy and roadmaps, validate solutions with customers, partner with engineering and design,

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery.
• Experience applying Jobs to Be Done, continuous discovery, and outcome-based roadmapping.
• Ability to translate validated learning into clear product requirements and acceptance criteria.
• Proven ability to collaborate with engineering, design, data, sales, and marketing teams.

Responsibilities

• Own product outcomes and define customer and business problems, target outcomes, and measures of success.
• Practice AI-first product management across research, synthesis, and prototyping.
• Lead discovery with customers and cross-functional teams to identify opportunities and risks.
• Create and test prototypes and wireframes to validate ideas before engineering investment.
• Develop product strategy and roadmaps aligned with SHI priorities and market opportunities.

Skills

Product management

AI-first thinking

Customer interviews

Wireframing

Roadmapping

Cross-functional collaboration

Agile delivery

Data analytics

Education

Bachelor's degree or equivalent

Tools

Jira

PowerBI

Github

Airtable

Lucid

Job description

SHI, a leading IT solutions and services provider, is seeking a Product Manager to drive SHI One—the company’s digital customer experience platform. You will own customer and business problems from discovery to delivery, leveraging AI, automation, and human-centered design to create intuitive digital experiences that simplify technology navigation for customers and prospects.

You will define product strategy and roadmaps, validate solutions with customers, partner with engineering and design,