AI-First Product Manager Digital Experience (Remote)

SHI; Carson City (NV); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Diversity commitment

Professional growth opportunities

Health and financial benefits

World-class facilities or remote work

Job summary

SHI International Corp. is seeking a Product Manager to help build SHI One, our digital customer experience platform.

You will own meaningful customer and business problems, define strategy and roadmaps, and collaborate with cross-functional teams to deliver AI-enabled product experiences. In this customer-facing role, you will validate solutions with customers, iterate on prototypes, and drive adoption and measurement.

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery.
• Experience with modern product-management practices and continuous discovery.
• Ability to engage directly with customers and users for validation.

Responsibilities

• Own product outcomes and define customer/business problems, outcomes and strategy.
• Lead AI-first research, synthesis, ideation, and prototyping.
• Create clarity in ambiguity and map opportunities to practical roadmaps.
• Engage with customers frequently to translate findings into opportunities.
• Lead cross-functional teams including engineering, design, data, and sales.
• Define success metrics and instrument products for measurement.
• Communicate vision and decisions clearly to executives, sellers, and partners.

Skills

Product management

AI-first mindset

Cross-functional leadership

Customer interviews

Education

Bachelor's degree or equivalent

Tools

Jira

Airtable

PowerBI

Github

Job description

SHI International Corp. is seeking a Product Manager to help build SHI One, our digital customer experience platform.

You will own meaningful customer and business problems, define strategy and roadmaps, and collaborate with cross-functional teams to deliver AI-enabled product experiences. In this customer-facing role, you will validate solutions with customers, iterate on prototypes, and drive adoption and measurement.