AI-First Product Manager (Remote)

SHI; City of Albany (NY); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Diversity commitment

Growth opportunities

Benefits package

Job summary

SHI International Corp. in the United States remote role is seeking a Product Manager to lead SHI One, its digital customer experience platform, leveraging AI, automation, and human-centered design to accelerate growth.

The role is customer-facing and oversees discovery through delivery, adoption, measurement, and iteration. You will define strategy, partner with engineering and design, and drive outcomes across the customer journey with cross-functional teams.

Qualifications

• Owns customer and business problems from discovery through delivery.
• Uses AI-first approaches in research, synthesis, and prototyping.
• Operates in an Agile delivery framework with cross-functional partners.

Responsibilities

• Own product outcomes with an outcome-based roadmap.
• Lead discovery using Jobs to Be Done, journey mapping, and experimentation.
• Collaborate with engineering and design to translate learning into requirements.

Skills

Product management

AI-first mindset

Design thinking

Agile delivery

Customer interviews

Education

Bachelor's degree or equivalent practical experience

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI International Corp. in the United States remote role is seeking a Product Manager to lead SHI One, its digital customer experience platform, leveraging AI, automation, and human-centered design to accelerate growth.

The role is customer-facing and oversees discovery through delivery, adoption, measurement, and iteration. You will define strategy, partner with engineering and design, and drive outcomes across the customer journey with cross-functional teams.