AI-First Product Manager for Digital Experience (Remote)

SHI; Santa Fe (NM); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Diversity-friendly workplace

Remote work options

Job summary

SHI is seeking a Product Manager to drive the next generation of SHI One, SHI's digital customer experience platform. You will own meaningful customer and business problems from discovery through delivery, adoption, and iteration, using AI and human-centered design to improve the customer journey.

You will partner with engineering and design, validate solutions with customers, and help shape strategy and roadmaps that align with SHI priorities and market opportunities.

Qualifications

• Proven ability to own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Experience with modern product-management practices (JTBD, continuous discovery, outcome-based roadmapping, hypothesis-driven development).
• Ability to engage directly with customers or users for validation and feedback.
• Experience creating wireframes, mockups, and lightweight frontend prototypes; AI-assisted prototyping is a plus.

Responsibilities

• Define product strategy and an outcome-based roadmap aligning customer value with SHI priorities.
• Lead AI-first research, synthesis, ideation, prototyping, and delivery.
• Translate validated learnings into clear requirements, acceptance criteria, and priorities for engineering and design.
• Engage with customers through interviews, pilots, and beta programs to inform decision-making.
• Collaborate with cross-functional teams to ensure usable, scalable digital experiences.

Skills

Product management

Customer discovery

AI-first mindset

Cross-functional leadership

Communication

Execution

Systems thinking

Agile delivery

Education

Bachelor's degree or equivalent practical experience

Tools

Jira

Airtable

PowerBI

Github

Lucid

Job description

SHI is seeking a Product Manager to drive the next generation of SHI One, SHI's digital customer experience platform. You will own meaningful customer and business problems from discovery through delivery, adoption, and iteration, using AI and human-centered design to improve the customer journey.

You will partner with engineering and design, validate solutions with customers, and help shape strategy and roadmaps that align with SHI priorities and market opportunities.