AI-First Product Manager — Remote & Impactful

SHI; Olympia (WA); Remote; USD 120,000 - 200,000; Full time

Benefits offered by this job

Diversity & inclusion

Professional growth

Benefits for you and family

Remote opportunities

Job summary

SHI International Corp. is seeking a Product Manager to drive SHI One, SHI's digital customer experience platform.

You will own meaningful customer and business problems from discovery through delivery, adoption, and iteration, using AI to improve research, prototyping, and decision-making. In this customer-facing role, you will partner with cross-functional teams to define strategies, roadmaps, and measurable outcomes that accelerate growth and transform how customers interact with SHI’s IT

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery, adoption, measurement, and iteration.
• Strong knowledge of modern product-management practices, including continuous discovery and outcome-based roadmapping.
• Experience engaging directly with customers or users through interviews, observation, usability testing, pilots, or beta programs.
• Ability to create wireframes, mockups, interactive prototypes, or lightweight front-end experiences; AI-assisted prototyping is a plus.
• Excellent written and verbal communication, and the ability to explain complex ideas to diverse audiences.

Responsibilities

• Own product outcomes and define problems, outcomes, and strategy.
• Practice AI-first product management across research, synthesis, and execution.
• Build clarity in ambiguous spaces and translate findings into opportunities.
• Engage with customers and prospects to validate hypotheses and decide on investments.
• Lead cross-functional collaboration with engineering, design, data, sales, and marketing.
• Define and communicate roadmaps, acceptance criteria, and priorities for delivery.

Skills

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Education

Bachelor's degree or equivalent practical experience

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI International Corp. is seeking a Product Manager to drive SHI One, SHI's digital customer experience platform.

You will own meaningful customer and business problems from discovery through delivery, adoption, and iteration, using AI to improve research, prototyping, and decision-making. In this customer-facing role, you will partner with cross-functional teams to define strategies, roadmaps, and measurable outcomes that accelerate growth and transform how customers interact with SHI’s IT