AI-First Product Manager, Digital Experience (Remote)

SHI; Lansing (MI); Remote; USD 120,000 - 200,000; Full time

Job summary

SHI is seeking a Product Manager to help build SHI One, SHI's digital customer experience platform. You will own meaningful customer and business problems from discovery through delivery, with AI as a foundational part of the work, shaping strategy, roadmaps, and measurable outcomes.

You will partner with engineering, design, data, and sales to validate solutions with customers, iterate quickly, and drive adoption while balancing business priorities across the SHI ecosystem.

Qualifications

• Demonstrated ability to own customer and business problems from discovery through delivery.
• Experience with modern product-management practices and Agile delivery.
• Experience engaging directly with customers through interviews, usability studies, or pilots.
• Ability to create wireframes, mockups, and lightweight front-end prototypes.

Responsibilities

• Own product outcomes and define measures of success.
• Lead discovery with human-centered design and JTBD methods.
• Translate insights into concrete requirements and acceptance criteria.
• Collaborate with engineering and design to prioritize work.
• Develop and maintain outcome-based roadmaps.
• Define and monitor product metrics and customer adoption.

Skills

Product management

AI-enabled product

Cross-functional leadership

Customer research

Wireframes & prototypes

Roadmapping

Education

Bachelor's degree

Tools

Jira

Airtable

PowerBI

Github

Lucid

Archbee

Job description

SHI is seeking a Product Manager to help build SHI One, SHI's digital customer experience platform. You will own meaningful customer and business problems from discovery through delivery, with AI as a foundational part of the work, shaping strategy, roadmaps, and measurable outcomes.

You will partner with engineering, design, data, and sales to validate solutions with customers, iterate quickly, and drive adoption while balancing business priorities across the SHI ecosystem.