Remote AgTech Customer Success Lead

Gallagher Animal Management; South Carolina; Remote; USD 57,000 - 70,000; Full time

Benefits offered by this job

Medical, including pre-tax savings

Dental

Vision

Life Insurance

401(k)

Wellness Program

Career growth opportunities

Job summary

Gallagher’s eShepherd arm seeks a Customer Success Representative based remotely in the Southern US to onboard ranchers, implement and drive ongoing adoption of our virtual fencing technology. You will build trusted relationships with livestock producers and translate complex tech into practical outcomes on the ranch.

Ideal candidates will have experience in customer success, AgTech or livestock services, plus an ability to travel regionally and manage multiple relationships with autonomy and

Qualifications

• Experience in Customer Success, account management, AgTech, livestock services or a similar customer-facing environment.
• Experience working with ranchers, livestock producers and/or personal experience within agriculture.
• An understanding of beef cattle, grazing management or livestock production.
• An interest in and confidence working with technology and AgTech solutions.
• Strong relationship-building and communication skills.
• A practical approach to problem-solving and the confidence to work through customer challenges.
• The ability to translate technical information into clear, practical guidance for customers.
• The ability to work autonomously and maintain momentum across multiple customer relationships.
• Strong organisational skills and attention to customer follow-up.
• A willingness to travel regularly throughout the region to support customers and attend industry events.
• The ability to think about the bigger customer outcome while being willing to roll up your sleeves and get things done.

Responsibilities

• Leading new customers through onboarding, implementation and product training.
• Building trusted, long-term relationships with ranchers and livestock producers.
• Understanding individual ranching operations and helping customers apply eShepherd effectively to their property and goals.
• Supporting customers to confidently use eShepherd's hardware, app and technology.
• Proactively engaging with customers to encourage strong product adoption and ongoing value.
• Identifying challenges early and working with customers and internal teams to find practical solutions.
• Supporting customer retention, renewals and own long-term engagement.
• Keeping customers informed about product improvements, new functionality and best practices.
• Capturing customer feedback and bringing insights back into Product, Sales and Marketing.
• Identifying customer stories, referrals and advocacy opportunities.
• Working closely with Business Development to create a seamless transition from sale through onboarding and ongoing customer success.
• Maintaining accurate customer information and activity within our CRM.

Skills

Customer Success

Account management

AgTech

Livestock services

Beef cattle knowledge

Relationship-building

Communication skills

Problem-solving

Autonomy

Job description

Gallagher’s eShepherd arm seeks a Customer Success Representative based remotely in the Southern US to onboard ranchers, implement and drive ongoing adoption of our virtual fencing technology. You will build trusted relationships with livestock producers and translate complex tech into practical outcomes on the ranch.

Ideal candidates will have experience in customer success, AgTech or livestock services, plus an ability to travel regionally and manage multiple relationships with autonomy and