Remote Customer Success for AgTech Ranchers

Gallagher Group Limited; Carolina (PR); Remote; USD 57,000 - 70,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

Disability Insurance

401(k) plan

Employee Assistance Program

Wellness Program

Career growth

Job summary

eShepherd, Gallagher's boldest venture, seeks a Customer Success Representative to help ranchers adopt digital fencing tech. Based remotely in the Southern US with regional travel, you’ll onboard customers, build lasting relationships and translate complex technology into practical ranch outcomes.

You’ll work closely with producers, support hardware and software usage, and drive ongoing value while collaborating with teams across Product, Sales and Marketing. Equal opportunity employer.

Qualifications

• Experience in Customer Success, account management or agtech/customer-facing roles.
• Experience working with ranchers or livestock producers is preferred.
• Understanding of beef cattle, grazing management or livestock production.
• Interest and confidence with technology and AgTech solutions.
• Strong relationship-building and communication skills.
• Practical problem-solving and ability to convey complex tech simply.

Responsibilities

• Lead onboarding, implementation and product training for new customers.
• Build trusted, long-term relationships with ranchers and livestock producers.
• Understand each operation and translate eShepherd tech into practical outcomes.
• Support customers to use eShepherd hardware, app and technology effectively.
• Proactively drive product adoption and ongoing customer value.
• Identify challenges early and coordinate with internal teams to resolve.
• Support customer retention, renewals and long-term engagement.
• Keep customers informed about product improvements and best practices.
• Capture feedback to inform Product, Sales and Marketing.
• Identify customer stories, referrals and advocacy opportunities.
• Collaborate with Business Development for seamless handoffs from sale to onboarding.
• Maintain accurate customer information and activities in CRM.

Skills

Customer success

Ranchers experience

Beef cattle knowledge

Tech adoption

Relationship-building

Communication skills

Problem-solving

Technical translation

Autonomous work

Organisational skills

Travel readiness

Job description

eShepherd, Gallagher's boldest venture, seeks a Customer Success Representative to help ranchers adopt digital fencing tech. Based remotely in the Southern US with regional travel, you’ll onboard customers, build lasting relationships and translate complex technology into practical ranch outcomes.

You’ll work closely with producers, support hardware and software usage, and drive ongoing value while collaborating with teams across Product, Sales and Marketing. Equal opportunity employer.