Remote Customer Success Manager — AgTech for Ranchers

Gallagher; Austin (TX); Remote; Confidential; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental

Vision

401(k)

Job summary

Gallagher's eShepherd seeks a Customer Success Representative to guide ranchers from onboarding through ongoing adoption, translating technology into practical outcomes on the ranch and building trusted, long-term relationships that deliver value.

Based remotely in the Southern US with occasional travel, you’ll collaborate with cross-functional teams to support product adoption, renewals and customer success while maintaining CRM accuracy.

Qualifications

• Experience in Customer Success or account management in AgTech or livestock services.
• Ability to build credibility with ranchers and translate tech into practical outcomes.
• Willingness to travel regularly across the Southern US region.

Responsibilities

• Lead onboarding, implementation and product training for new customers.
• Build trusted, long-term relationships with ranchers and livestock producers.
• Understand individual ranching operations and apply eShepherd effectively to goals.
• Support customers in using eShepherd hardware, app and technology.
• Proactively engage customers to encourage adoption and ongoing value.
• Identify challenges and coordinate with internal teams for practical solutions.
• Support retention, renewals and long-term engagement.
• Maintain CRM with accurate customer information and activity.

Skills

Customer Success

AgTech

Livestock

Relationship building

Communication

Problem solving

Beef cattle knowledge

Tools

CRM software

Job description

Gallagher's eShepherd seeks a Customer Success Representative to guide ranchers from onboarding through ongoing adoption, translating technology into practical outcomes on the ranch and building trusted, long-term relationships that deliver value.

Based remotely in the Southern US with occasional travel, you’ll collaborate with cross-functional teams to support product adoption, renewals and customer success while maintaining CRM accuracy.