Remote AgTech Customer Success Advocate for Ranchers

Gallagher; Columbia (SC); Remote; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Job summary

Gallagher's eShepherd team seeks a Customer Success Representative to guide ranchers and livestock producers from onboarding through ongoing adoption. This remote role, based in the Southern US, requires travel across the region to ensure practical, measurable outcomes from our virtual fencing technology.

You will translate technical information into practical guidance, nurture relationships, and drive product adoption while coordinating with internal teams to deliver customer value.

Qualifications

• Experience in Customer Success, account management, AgTech, livestock services or a similar customer-facing environment.
• Experience working with ranchers, livestock producers and/or personal experience within agriculture.
• Understanding of beef cattle, grazing management or livestock production.
• An interest in and confidence working with technology and AgTech solutions.
• Strong relationship-building and communication skills.
• A practical approach to problem-solving and the confidence to work through customer challenges.
• The ability to translate technical information into clear, practical guidance for customers.
• The ability to work autonomously and maintain momentum across multiple customer relationships.
• Strong organisational skills and attention to customer follow-up.
• Willingness to travel regularly throughout the region to support customers and attend industry events.

Responsibilities

• Lead onboarding, implementation and product training for new customers.
• Build trusted, long-term relationships with ranchers and livestock producers.
• Understand individual ranching operations and apply eShepherd technology to their goals.
• Support customers to confidently use eShepherd's hardware, app and technology.
• Proactively engage with customers to encourage strong product adoption and ongoing value.
• Identify challenges early and work with customers and internal teams to find practical solutions.
• Support customer retention, renewals and long-term engagement.
• Keep customers informed about product improvements, new functionality and best practices.
• Capture customer feedback and bring insights back into Product, Sales and Marketing.
• Identify customer stories, referrals and advocacy opportunities.
• Work closely with Business Development to ensure smooth transitions from sale to onboarding and ongoing success.
• Maintain accurate customer information and activity within our CRM.

Skills

Customer Success

AgTech

Livestock services

Beef cattle knowledge

Relationship building

Communication skills

Problem solving

Autonomy

Travel willingness

Organizational skills

Tools

CRM software

Job description

Gallagher's eShepherd team seeks a Customer Success Representative to guide ranchers and livestock producers from onboarding through ongoing adoption. This remote role, based in the Southern US, requires travel across the region to ensure practical, measurable outcomes from our virtual fencing technology.

You will translate technical information into practical guidance, nurture relationships, and drive product adoption while coordinating with internal teams to deliver customer value.