Remote Accounts Resolution Specialist II

Foundation Finance Company, LLC; Oregon; Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match on day-one

Paid time off

Paid Parental Leave

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist II to handle delinquent accounts, process payments, and offer hardship relief options. The role involves outbound calls, account inquiries, and navigation of complex customer issues in a fast-paced environment.

The ideal candidate will have strong computer skills, attention to detail, and effective communication abilities. Office-based role with potential for growth within the service team.

Qualifications

• High school diploma required; 2 years' relevant experience preferred in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Recognize and research delinquent accounts and perform outbound calls on past due accounts to resolve delinquency.
• Process over-the-phone payments, including credit card transactions, to achieve one-call resolutions.
• Provide relief options to customers in hardship per policies.
• Explain interest, statements, and account questions to customers.
• Assist with overflow calls including disputes, recovery, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Provide guidance and training to less senior team members.
• Authorize and decisions accounts.
• Support management with escalated calls and workload assignments.

Skills

Computer skills

Typing skills

Attention to detail

Verbal & written communication

Education

High school diploma

2 years experience in account servicing/collections

Tools

Word

Excel

PowerPoint

Outlook

Internet Explorer

Job description

Foundation Finance Company, LLC is seeking an Account Servicing Specialist II to handle delinquent accounts, process payments, and offer hardship relief options. The role involves outbound calls, account inquiries, and navigation of complex customer issues in a fast-paced environment.

The ideal candidate will have strong computer skills, attention to detail, and effective communication abilities. Office-based role with potential for growth within the service team.