Remote Account Servicing Specialist II

Foundation Finance Company Careers; Rothschild (WI); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid sick leave

Parental leave

Life and disability

Wellbeing program

Flexible work environment

Job summary

Foundation Finance Company is seeking an Account Servicing Specialist II to assess and resolve past due accounts per policy. You will handle advanced collections tasks, including management-level calls, debt relief and settlements, first payment issues, and related duties in a fast-paced environment.

The role requires strong typing, error-free data handling, and excellent verbal/written communication. You will work on a busy team with deadlines, supporting senior staff and training junior

Qualifications

• High school diploma and minimum 2 years’ relevant applicable experience preferably in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Recognize and research delinquent accounts to determine best course of resolution and perform outbound calls on past due customer accounts in efforts to resolve delinquency.
• Processes over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Provide guidance, mentorship, and training to less senior team members.
• Authorize and decisions accounts.
• Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.
• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Skills

Strong typing skills

Attention to detail

Verbal communication

Written communication

Education

High school diploma

Tools

Microsoft Office Suite

Word

Excel

PowerPoint

Outlook

Internet Explorer

Job description

Foundation Finance Company is seeking an Account Servicing Specialist II to assess and resolve past due accounts per policy. You will handle advanced collections tasks, including management-level calls, debt relief and settlements, first payment issues, and related duties in a fast-paced environment.

The role requires strong typing, error-free data handling, and excellent verbal/written communication. You will work on a busy team with deadlines, supporting senior staff and training junior