Delinquency Resolution Specialist

Foundation Finance Company, LLC; Athens (GA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match on day one

Paid time off

Parental leave

Life and disability insurance

Wellbeing program

Flexible work environment

Job summary

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past due accounts and contact customers to resolve delinquencies in line with policy. The role handles more complex inquiries from the service team and other representatives, performing outbound calls and facilitating payments.

You will work in a fast-paced environment with regular deadlines, providing options to hardship cases and documenting interactions precisely.

Qualifications

• High school diploma.
• Minimum 1-year relevant experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.

Skills

Microsoft Word

Microsoft Excel

Email

Internet

Verbal communication

Written communication

Persuasion

Negotiation

Typing

Attention to detail

Stress management

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past due accounts and contact customers to resolve delinquencies in line with policy. The role handles more complex inquiries from the service team and other representatives, performing outbound calls and facilitating payments.

You will work in a fast-paced environment with regular deadlines, providing options to hardship cases and documenting interactions precisely.