Remote Account Specialist - Customer Growth Solutions

GlobalTranz; Saint Louis Park (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

GlobalTranz is seeking an Account Specialist to advocate for customers, communicate with clients and internal teams, and troubleshoot issues across transportation services. The role emphasizes collaboration, proactive problem-solving, and building relationships to support client growth.

You will engage with customers daily, leverage CRM tools, and partner with sales and account management to deliver solutions and drive business outcomes.

Qualifications

• Direct customer-facing experience
• Strong collaboration and communication skills across levels
• Ability to work in a remote setting
• Excellent verbal and written communication
• Customer-focused and solutions-oriented
• Commitment to continuous improvement
• Growth mindset and willingness to learn/be coached
• Ability to adapt to a fluctuating environment
• Robust prioritization, organization, and time management

Responsibilities

• Communicate daily with internal and external customers
• Maintain high activity level over the phone and in CRM
• Identify and capitalize on profitable opportunities
• Advise customers on fees, products, services
• Troubleshoot service disruptions for customers
• Focus on positive, supportive customer experiences
• Build partnerships with executives and decision-makers
• Collaborate with sales and account management teams

Skills

Customer interaction

Communication

Teamwork

Remote work adaptability

Verbal and written communication

Problem solving

Prioritization/time management

Growth mindset

Adaptability

Education

High School diploma or GED

Bachelor's degree in Communications, Business, Marketing

Job description

GlobalTranz is seeking an Account Specialist to advocate for customers, communicate with clients and internal teams, and troubleshoot issues across transportation services. The role emphasizes collaboration, proactive problem-solving, and building relationships to support client growth.

You will engage with customers daily, leverage CRM tools, and partner with sales and account management to deliver solutions and drive business outcomes.