Senior Account Specialist

GlobalTranz; Saint Louis Park (MN); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

GlobalTranz is seeking a Senior Account Specialist to act as a customer advocate, guiding clients through transportation nuances and resolving issues to keep shipments on track.

You will partner with clients and internal teams, communicate clearly by phone and email, research profitable opportunities, and help customers understand fees, products, and services.

The role emphasizes collaboration, a strong growth mindset, and a commitment to delivering proactive, positive experiences.

Qualifications

• Experience directly with customers.
• Ability to research and identify opportunities.
• Understanding fees, products, and services.
• Troubleshoot and resolve service disruptions.
• Strong communication and collaboration.

Responsabilités

• Communicate daily with internal and external customers.
• Maintain high activity via phone and email in CRM.
• Research and capitalize on profitable opportunities.
• Advise customers on fees, products, and services.
• Troubleshoot service disruptions and issues.
• Build relationships with customers and executives.
• Collaborate with sales and account management teams.
• Navigate carrier systems and websites.
• Provide guidance to avoid disruptions.

Connaissances

Customer communication

Cross-functional collaboration

Team player

Strong communication

Problem solving

Growth mindset

Formation

Bachelor’s degree in communications, Business, Marketing

High School diploma or GED

Outils

CRM system

Carrier websites

Description du poste

As a Senior Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Communicate daily with both internal and external customers
• Maintain a high level of activity over the phone and email through our CRM system
• Ability to research, identify and capitalize on profitable opportunities that are presented daily
• Ability to understand and consult customers in relation to fees, products, and services
• Ability to troubleshoot and support customers in navigating service disruptions
• Maintain an ongoing focus on creating positive and supportive customer experiences
• Ability to establish strong partnership with key executives and decision makers within each customer and territory
• Ability to collaborate with various support teams including sales and account management
• Effectively navigate and utilize carrier systems and websites
• Learn and employ carrier specific knowledge
• Handle escalated customer service issues including but not limited to delayed and missing/damaged packages/freight, rating, BOL/label creation, reconsignments, classifying freight, scheduling pickups and product knowledge
• Consult customers on how to avoid service disruptions, carrier nuances, and current industry standards

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Previous experience working directly with customers
• Outstanding collaboration and communication skills at multiple levels
• Ability to work as a team
• Exceptional verbal and written communication skills
• Customer focused and solutions-oriented
• Commitment to continuous improvement
• Strong growth mindset with the willingness to learn and be coached

QUALIFICATIONS/EDUCATION

• Logistics experience; 1 year
• High School diploma or GED
• Bachelor’s degree in communications, Business, Marketing, or other business-related fields preferred